Poly Technical Support – 1 Year – Service – 24 x 7 – Technical TECHNICAL SUPPORT VOICE ENDPOINTS
This offering provides Customers with technical telephone support, Software support, escalation within Polycom, and access to Polycom’s enhanced support portal for their Polycom voice endpoints (the “Service”). This is a sitebased service and no serial numbers are required for call in support. There are two options available: 8×5 in-region or 24×7 including global coverage. To qualify for this Service, the Customer must have completed the initial feature mapping, installation, and provisioning component of a voice deployment and all of the Customer’s eligible Polycom voice endpoints must be included under this Service. Polycom will create and provide to the Customer a Master Account ID and telephone contact number(s) for contacting Polycom technical support.

Poly 4870-00302-192